SERVPRO of Downers Grove / Oak Brook Employee Photos

Steve standing in front of a green background

Steve Meell

As a founding member of our franchise, Steve has been integral in growing our business for over a decade.  His industry knowledge and training, coupled with his natural ability to problem solve and troubleshoot make him an invaluable part of our company, and a phenomenal resource to have on any project.  Steve has been intimately involved with every large loss project we have completed over the past 10 years, in addition to assisting and teaching several other franchise partners how to properly and efficiently manage, document, and produce large loss projects.  Some of the projects he has assisted/trained other franchises on include a large commercial fire ($1.7M), and a large commercial water loss ($43M) Steve was the first responder to the fire loss and was crucial in securing the project for SERVPRO. These projects and multiple others throughout Chicagoland show that not only is he dedicated to representing the SERVPRO brand, but also Steve’s commitment to “Keep it Green”.  As the Director of Operations, Steve has had the opportunity to share his knowledge and experience with our entire production staff, which has allowed for our continued growth.  He holds the following IICRC designations; CCT, HST, WRT, ASD, AMRT, CDS, RRP, CMI, CMRC and has nearly finished qualifying for IICRC Master Status as a fire and water restorer. 

Matt standing with his arms folded wearing a gray sweater.

Matt Roth

Matt joined the SERVPRO family in 2017, bringing with him a wealth of talent and experience.  With over 15 years of experience in construction and restoration, with 20+ years in fleet and vehicle management, Matt was a perfect fit as our Director of Procurement.  He has managed a 12,000 vehicle fleet, coordinated a 900+ automobile acquisition and served as a supervisor on projects worth millions of dollars.  Matt’s ability to manage large-scale programs, analyze profit and loss, negotiate insurance plans and budget complex company fleet plans ultimately led to his procurement role.  His past involvement managing insurance plans, automobile acquisitions, negotiating contracts and developing company programs has also proven a valuable asset at SERVPRO.  Matt continues to stay busy with managing our corporate fleet program, acquiring equipment, building materials and other items, as well as helping the team in any way he can.

Marcie Hooker

Marcie is the Office Manager for SERVPRO of Downers Grove / Oak Brook.  She has been with SERVPRO since 2009.  With several years of experience in Management combined with her knowledge of the restoration industry, Marcie is an integral member of our team.  She also holds a certificate from the Institute of Inspection Cleaning and Restoration (IICRC) in Water Damage Restoration Technician. 

Jessica Hill

Jessica is a job file coordinator for SERVPRO of Downers Grove / Oak Brook.  She has a strong background in the restoration industry.  Jessica is responsible for many of the daily tasks, her attention to detail and her strong work ethic make her an asset to our team. 

Bill Smith

Bill is a Lead Production Technician and has been with SERVPRO of Downers Grove / Oak Brook for over 10 years.  Bill has a vast knowledge in the restoration industry and he provides excellent customer service and is always willing to help.